Questions about Tardigrade Freight Exchange? We're here to help.
Get help with registration, vetting, posting loads, bidding, fees, or your account. Shippers, brokers, and carriers can reach the Tardigrade Freight Exchange team by phone, email, or the form below.
Main office
Office and mailing address
640 Taylor Street, Suite 1200Fort Worth, TX 76102We also receive mail at:
1001 Altamesa Blvd, #60007Fort Worth, TX 76115Send us a message
Tell us how we can help. We respond within 24 hours.
Office hours
Monday - Friday:8:00 AM - 6:00 PM Central Time
Saturday:9:00 AM - 2:00 PM Central Time
Sunday:Closed
* 24/7 chat support coming soon
24/7 Chat Support (Coming Soon)
Soon you'll be able to get help by chat any time, day or night. If we can't resolve your issue in chat, our team will follow up within 24 hours.
- Email and contact form: Within 24 hours
- Phone: During office hours
Help us help you faster. Include:
- 1Your role & company: Shipper, broker, or carrier, plus your company name
- 2Account email: The email you registered with
- 3Load number: If your question is about a specific load
- 4Never send: Passwords, bank details, or card numbers
Vetted network
Brokers and carriers on Tardigrade Freight Exchange complete vetting and must be approved before they can bid or haul. Each broker moves freight under its own FMCSA authority.